Mercedes-Benz

Roadside Assistance & Rescue Assist.

Roadside Assistance

Mercedes-Benz offers comprehensive breakdown and accident cover.

For immediate assistance contact 00800 1777 7777.

From abroad or a mobile phone, please call +44 (0)207 975 7077.

Breakdown support for hearing loss customers is provided via the following email address: hls.gbr@cac.mercedes-benz.com

Help us to help you by having the following details to hand: 
Vehicle details (Registration and VIN/Chassis number), Owner/company details, symptom description and location of the breakdown.

Roadside Assistance, in partnership with the RAC.

Comprehensive Roadside Assistance comes free-of-charge for 3 years with any new Mercedes-Benz or 1 year with all Approved Used cars.

If you break down, we will send a qualified technician to try and fix the problem at the roadside. If this can’t be done, they will recover your car to your home, or a Mercedes-Benz Retailer.

Cover is also available for customers with cars registered from 24 October 1998* and is automatically activated/renewed on completion of a service by a Mercedes-Benz Retailer.

*Originally first registered in the UK.

Roadside Assistance

Our comprehensive policy covers you no matter what your problem:

Technical breakdown:*
If you can’t start your car or continue your journey for technical or safety reasons, we’ll come and get you up and running.

Minor mishap:
If you suffer a puncture, lose your keys or run out of petrol, you’re covered

Accident assistance:
Regardless of fault, we’ll get your car home or to a Mercedes-Benz Retailer, whichever you prefer.

Vandalism & Theft:
If your journey is impeded after vandalism, we’ll be there.

*Cars registered between 24/10/98 – 31/03/08 are covered for technical breakdown only.

Roadside Assistance

• Our support teams are available 24 hours a day, 365 days a year across both the UK and Europe.

• We can recover your car to your home or a Mercedes-Benz Retailer, anywhere in the country.

• Cover automatically transfers to new owners.

• If your car needs to be recovered into the Mercedes-Benz Retail network, we can provide you with a replacement for up to 3 working days (excluding Accident Assistance).

• Our Customer Assistance Centre are on hand to discuss any incidental costs that might arise from stopping your journey early, such as hotels and onward travel.

• Before you get your car back, we’ll provide a complimentary Visual Health Check, to make sure everything is in order.

Renewing Your Cover for up to 30 years.

To maintain Roadside Assistance cover after the first 3 years, simply service your car at an official Mercedes-Benz Retailer.

You’ll receive a renewal notification to confirm cover has been extended for another 12 months on completion of a full Mercedes-Benz Recommended Service.*

* Including both Routine Maintenance and Additional Items.

Rescue Assist from Mercedes-Benz.

The latest innovation in vehicle safety.

Rescue Assist is a safety system from Mercedes-Benz that uses QR (Quick Response) Rescue Codes to give emergency services faster access to critical information at the scene of an accident.

At an accident scene, emergency services need certain information about the vehicle involved - for example, its structural framework or the location of hazardous systems such as batteries and fuel tanks - to enable a safe, fast rescue operation.

All new Mercedes-Benz models are fitted with Rescue Assist QR Rescue Codes during production. For cars manufactured from 1990 onwards, Mercedes-Benz is offering a free-of-charge retro-fit service.

Breakdown Cover.

Mercedes-Benz offers 3 years* complimentary comprehensive breakdown and accident cover across the UK and Europe.

*Complimentary Roadside Assistance is available for 3 years with any new Mercedes‐Benz or 1 year with all Approved Used vehicles. Your roadside assistance cover is then renewed annually, free of charge, following completion of a full service at a Mercedes‐Benz Retailer.